Terms & Conditions
Every effort has been made to represent the products accurately. Unfortunately Rebecca Anne cannot accept responsibility for any variations in the appearance of colour/hue of the veils due to the computer equipment or software used by our customers and the photographic lighting and editing of the photographs. If you would like to receive sample swatches of the tulle before placing your order, please contact Rebecca directly at email@example.com.
No two veils are the same. The veil you choose is made-to-order and a set process follows of the design placement on the tulle by hand, machine embroidery and hand-finishing.. It will be as you have seen online, or tried on with a stockist, but designs may vary slightly due to the nature of the process i.e a slightly different angle or placement of part of an embroidery design. Even when purchasing a set design, each Rebecca Anne veil is truly unique.
All veils are made to traditional veil lengths:
Elbow length: 28 “
Fingertip length: 44 “
Chapel length: 72 “
Cathedral length: 99 “
Rebecca Anne is happy to create veils to your own specification to ensure a perfect fit with your bridal gown/outfit. Depending on the design, there may be an additional charge.
To measure your personalised length, use a tape measure to calculate from where you will wear your comb in your hair to the finished length of the veil - it’s a good idea to get someone else to help you if you can! If you need any further help or advice, contact Rebecca directly on firstname.lastname@example.org or use the website contact form.
Price and payment
All prices on the website are in Pounds Sterling (GBP) and orders online are completed through a secure payment system. Most major credit and debit cards are accepted. No credit card details are stored on our database. All deposits paid with respect to placing an order are non-refundable.
Delivery, postage and packaging
All pieces from the website are handmade to order. The lead time on an embroidered design is 6-8 weeks. But, typically, Rebecca Anne veils are delivered approximately 2 months before the wedding date unless you would prefer the veil to be delivered 6-8weeks from order date. Delivery will be discussed and confirmed once payment is received for your order. You must contact Rebecca Anne as soon as possible if any changes need to be made on your delivery date. Changes will be accommodated where possible.
Your veil is sent by Royal Mail Special Delivery, tracked and insured up to £500 and should arrive by 1pm the next day. Although these delivery times are not guaranteed - UK delivery typically takes 2-3 days.
Rebecca Anne can deliver worldwide. Please contact Rebecca directly to discuss your destination shipping charges and receive a personalised invoice for your veil order. You may be required to pay customs charges once your parcel arrives at its country of destination.
Your veil will be carefully wrapped in acid-free tissue paper and beautifully packaged in a gift box tied with a ribbon.
Returns, refund and cancellations
Due to the handcrafted and bespoke nature of Rebecca Anne veils, refunds are only offered in the unlikely event of the piece being faulty. It is the buyer's responsibility to check their veil on delivery and contact Rebecca Anne within 48 hours to report any damage, faults or incorrect designs.
Orders placed and confirmed by deposit can be cancelled in writing providing no work has commenced on the piece. Deposits paid are non-refundable. If work has commenced prior to notice of cancellation, the full payment becomes due.
Exchanges can be offered at Rebecca’s discretion providing the piece is not a bespoke design.
This does not affect your Statutory Rights. Rebecca Anne is not liable for failure to deliver goods due to circumstances beyond our control.