Terms & Conditions
The following terms and conditions apply to all between relationships between you, the client, and Rebecca Anne Designs, the designer. By commissioning to work on a bespoke design, it is not necessary for clients to have signed an acceptance of these terms and conditions for them to apply. If a client accepts a quotation from Rebecca Anne Designs and paid a deposit then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. The ‘product’ covers any items the client has made payment for from Rebecca Anne Designs, be this a veil or otherwise.
Please read the terms and conditions carefully. Any purchase of Rebecca Anne Designs’ services implies that you have read and accepted these terms and conditions.
Initial consultations are a way of the client and the designer communicating ideas and deciding on a design together. The client is encouraged to share images of their wedding dress/outfit as well as any images, drawings or descriptions of ideas they may have to steer the creative direction and ensure the designer understands the clients vision. It is through these consultations that the designer is able to produce an individual quote for the clients bespoke bridal design.
Initial consultations via email or video call are free of charge for up to 1 hour. Time spent discussing or changing ideas beyond this will be charged at an hourly rate of £20.
Once a design brief is set and a quote has been produced, the client is asked to pay 50% of the total. This deposit secures the client in the designer’s schedule to design and to create the client’s product to be delivered 6 weeks prior to the clients wedding date. Deposit invoices must be paid within 7 days of issuing to secure the price quoted and the dates in the design schedule. Deposits are non-refundable but transferable to another design at the designer discretion.
The remaining balance plus postage costs are due once the product is complete and ready to send to the clients preferred delivery address. Balance payments must be paid within 7 days of issuing. the designer is happy to discuss payment plans if the client would prefer to pay the balance spread over a timeline - this must be agreed between both parties on payment of the deposit. Clients products will not leave the studio of Rebecca Anne Designs until payment is received.
Quotes and design details
Individual quotes are created based on, but not limited to, an estimate of the amount of hours or days required to design the embroidery, stitch the designs and create the product itself. The client and the designer work in partnership so the client will be included in the design journey which includes receiving a sample of their bespoke embroidery along with a design sketch of their product. At this point, the client can give feedback to the designer on the design aspects. The designer’s priority is that the client is happy and so is flexible on making some amendments to the initial design. However, the designer puts a limit on how many amendments and changes can be made. The client can discuss up to two rounds of reasonable design amendments which, once completed by the designer, will be shared via email to confirm the final design. The client will be charged at an hourly rate of £20 for amendments beyond this point or if the amendments are significantly changing the design from the original idea. These amendments must be agreed on before work commences on the clients product.
Please note that under no circumstance will design alterations be added to a product once it has been completed. Any changes you wish to make must be communicated before the work commences. If changes are considered and applied once production has commenced, these will be at the discretion of the designer and could incur additional charges to the client.
Delivery, postage and packaging
Products are sent by Royal Mail Special Delivery, tracked and insured up to £500 and should arrive with the client by 1pm the next day (apart from the Extended Collection which are sent Royal Mail Tracked). Delivery times are not guaranteed and Rebecca Anne Designs shall not be liable for any losses, delays, damage or charges the client incurs as a result of the postal service. Rebecca Anne can deliver worldwide. The client may be required to pay customs charges once your parcel arrives at its country of destination.
The client’s veil will be lovingly wrapped in acid-free tissue paper and beautifully packaged in a gift box. The client will also receive a veil clip to hang your veil on delivery.
All pieces from the website are handmade to order. The lead time on an embroidered veil design from point of order is 6-8 weeks. The Extended Collection is 1-2 weeks. the designer will contact the client as soon as possible if there are any changes to this lead time.
Bespoke commissions with Rebecca Anne Designs are delivered 6-8 weeks before the clients wedding date unless another time has been agreed upon the order being started.
The client agrees to contact Rebecca Anne Designs as soon as possible if any changes need to be made to the delivery date and the designer will accommodate these changes where possible. Movements of dates in the design schedule and production schedule may incur additional fees as a result of, but not limited to, price increase in materials, upgraded equipment and systems, workmanship, rush order fees etc. Any additional costs incurred as a result of postponement will be invoiced to the client. Under no circumstances will a refund be provided - the designer does not offer refunds. The designer reserves the right to refuse a change in date if schedules won’t allow and the client will receive their balance invoice and product as originally planned.
Cancellations and refunds
Due to the handcrafted and bespoke nature of Rebecca Anne Designs products, refunds are only offered in the unlikely event of the piece being faulty. It is the buyer's responsibility to check their product on delivery and contact the designer within 48 hours to report any damage, faults or incorrect designs.
Orders placed and confirmed by deposit can be cancelled in writing providing no work has commenced on the piece. Deposits paid are non-refundable. If work has commenced prior to notice of cancellation, the full payment becomes due.
Exchanges can be offered at Rebecca’s discretion providing the piece is not a bespoke design.
Rebecca Anne is not liable for failure to deliver goods due to circumstances beyond our control.
Part of the service of working alongside Rebecca Anne Designs is the advice on veil length. The designer has a wealth of experience to advise on veil styles and lengths but as most consultations are done virtually, it is the responsibility of the client to confirm the length (from comb to end). the designer advises that a full length veil should fall 20-25cm beyond the dress train. The clients boutique should be able to confirm a length they would recommend with the clients dress or the designer is happy to book a video call with the client to help take measurements whilst they are in their dress.
Buying a veil from the online collection
No two veils are the same. The veil you choose is made-to-order and a set process follows of the design placement on the tulle by hand, machine embroidery and hand-finishing. It will be as you have seen online, or tried on with a stockist, but designs may vary slightly due to the nature of the process i.e a slightly different angle or placement of part of an embroidery design. Even when purchasing a set design, each Rebecca Anne veil is truly unique.
Veils are always hand sewn onto a gold metal comb unless otherwise requested for a clear plastic comb or veil loops.
Every effort has been made to represent the products accurately. Unfortunately Rebecca Anne cannot accept responsibility for any variations in the appearance of colour/hue of the materials due to the computer equipment or software used by our customers and the photographic lighting and editing of the photographs. If you would like to receive sample swatches of the tulle before placing your order, please contact Rebecca directly on .