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© 2017 by Rebecca Anne Designs 

CUSTOMER INFORMATION

If you can't find the information you are looking for or have any questions at all, please don't hesitate to get in touch!

Production & Shipping

 

Each beautifully hand-crafted accessory is made from start to finish in our studio from the highest quality materials. Every piece is created with great love, skill, patience and attention to detail.

Because every design is individually made to order, minor variations to the images you see in the shop may occur. Colours may be represented differently on your computer screen. If you are unsure about anything, please contact us with any questions prior to placing your order.

    

Rebecca Anne Designs is based in Somerset, UK, and can ship around the world. If you are living outside the UK please contact us for additional shipping costs. Please allow time for your order to be made as well as time for shipping.

On delivery of your veil, please remember that it is delicate and precious. It will arrive boxed and folded inside a plastic veil wrap clipped onto a small hanger. We recommend you hang it up somewhere (safe from pets and prying eyes!) to let any creasing fall out. If it is safe to, please hang it unfolded but if this isn’t possible you can hang it as it is and release it a week or so before the wedding!

Delivery

All orders in the UK are sent with Royal Mail. Any orders made outside of the UK must be discussed with us before purchase.

Delivery costs:

UK: £8.95 (3 - 8 working days)

Returns & Refunds

 

If you have ordered a design from the collection (without custom changes) please contact us within 14 days to arrange a return. We will send you the details and a return form. Returns must be sent tracked & insured and in it's original packaging. 

Please be aware many of our pieces are very delicate - any damaged or worn items can not be accepted for a refund.

We are unable to offer refunds or exchanges on custom or bespoke orders once they have been made and shipped.

If the buyer changes their mind after paying for their order and before they have received their item, they must notify the seller as soon as possible. Depending on whether work has commenced on their piece and whether the piece is from our collection or bespoke, will depend on part or full refunds at the sellers discretion. Any cancellations must be sent in writing via email.

If the buyer changes their mind after the item has been despatched, they must notify the seller within 48hours of receiving the item to discuss a return. Returns are accepted at the sellers discretion, provided that the item is returned in its original condition within 5 days of receipt and prior to the buyers wedding date. This return must be previously arranged between the buyer and the seller in writing by email, in order for it to be valid. It is recommended that the buyer returns the item tracked and fully insured.

 

All bespoke items or items from the Heirloom Collection are non refundable.